Quality

Our Quality policy

Our vocation is a culture of excellence towards service. At HOTEL DE LA OPERA we are committed to guarantee the highest quality in all processes through continuous improvement tools, making us a friendly company with the environment. We promote and disseminate our historical, touristic and gastronomic heritage; as members of a committed and responsible work team with its natural and social environment; we close the doors to the abuse and commercial sexual exploitation of children and adolescents.

Mission

At Hotel de la Opera we are a company committed to our clients, our collaborators, the environment, society, community, ethics and quality.

Vision 2022

In the year 2022 The Hotel de la Ópera will achieve:

  • Maintain the hotel infrastructure, preserving the colonial essence, creating new spaces to improve the service offer for customers
  • Ensure the fulfillment of the promise of value in the service channels and retain customers when exceeding their expectations
  • Be a zero carbon hotel
  • Improve indicators of social and environmental responsibility
  • Be part of the best independent hotels to work and meet marketing and sales goals.